Q. How long will my order take to arrive?
A. We offer same day shipping. Standard shipping usually takes 21-45 days. (This is a worldwide average, please contact us for a specific location average).
Q. Where will my order be dispatched from?
A. All orders are dispatched from our fulfillment center in Asia.
Q. Why does the checkout page state my information will be transferred to the United States?
The Lux Fashion website runs on Shopify, one of the world's most popular and secure e-commerce platforms. Shopify's secure servers are based in the United States, therefore our customer's information is transferred to the USA.
This is standard practice and ensures your information is kept as safe as possible.
Q. Do you sell my details to any other companies?
A. We value your trust. Your personal details will never be sold to third parties.
Q. I made a large order but not all the items have arrived yet?
A. We ship items out in small groups so that you don't get stung at customs, and also as to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive!
If you have a question which isn't answered here, please email us at firstname.lastname@example.org